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Your NPS is showing

Your organization’s NPS shows you the quality of your relationship with the people most important to you: your customers.

October 26, 2018

The #1 thing business owners ask their accountant for

October 24, 2018

We put the question to business owners: What is the one thing that would take your tax and bookkeeping experience from good to great? The response was uniformly: Better communication.

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4 tools we use to manage our remote teams

October 22, 2018

We’ve built a high-performance remote team using apps that allow us to collaborate as if we had a full office environment.

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Use the new Projects feature in QBO to see your job profitability

August 20, 2018

Late last year, Intuit released an update to their QuickBooks Online accounting software that included a new Projects feature. Projects allows you to track income and expenses on a project level, giving you native insight into separate jobs your company does for clients.

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Is your password actually secure?

August 14, 2018

Is your password actually secure?

Do you need a long or complex password? Should you reuse passwords? How secure is your password?

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What the latest data breach from Reddit teaches us about internet security

August 2, 2018

What the latest data breach from Reddit teaches us about internet security

TL;DR Reddit was hacked. The attacker used a combination of social engineering (figuring out a targeted person’s credentials) and SMS interception on targeted employees to get through the 2FA (2-factor authentication) security. SMS 2FA is not secure if you are a targeted person. If possible, use token-based 2FA via an authenticator app like Google Authenticator. Also, don’t reuse passwords anywhere and don’t share them. See Reddit’s post on the incident.

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What is the difference between Scrum and Kanban?

July 24, 2018

What is the difference between Scrum and Kanban?

We use a Kanban system to manage our main service: working with clients to grow their business. Kanban was built for the ongoing work that is found in service industries. We also use Scrum when working on projects like an app for QuickBooks.

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Why use the Fibonacci sequence for story points?

July 21, 2018

Why use the Fibonacci sequence for story points?

Humans are inherently bad at estimating how long things will take. What we excel at is estimating the relative size of things. It’s quite easy to look at two things and say “This one is twice as big as that one.” We can even handle sizing many things at once, such as “This one is bigger than that one, and the third one looks like it is roughly between the first two.”

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